Under the general supervision of the director of information technology the CRM administrator is responsible for the administration, data hygiene, development, integration, and training for all database related activities. Additionally, this position manages the performance, integrity and security of the database and ensures its optimization in line with strategic and operations goals. Ensures CRM is performing optimally by working inter-departmentally to meet the Association’s data needs. Works in collaboration with membership, training, customer success, meetings, marketing and other departments to ensure department data CRM are met and develops interdepartmental use of data. Uses understanding of membership data and industry trends to make informed deci