The AAP is currently working remotely with an anticipated return to work date of March 28, 2022.  The re-entry plan will be a hybrid approach.

Individuals must be fully vaccinated against COVID 19 by first day of employment.

The nation’s leading advocacy organization for children’s healthcare is seeking two Technical Support Representatives with high caliber customer service and problem-solving skills to deliver quality technical services and support to end users by researching and answering questions, tracking and troubleshooting problems, and configuring and maintaining hardware and software, as well as, manage vendor relationships pertaining to maintenance and next level support for IT products and services.  

Qualified candidates will possess the following:

• Associate degree in computer science or an equivalent combination of relevant education and work experience required. A+ Certification preferred.
• Minimum one year related technical support experience. Solid knowledge of commonly used concepts, practices, and procedures within IT field.
• Excellent organizational, communication, interpersonal and customer service skills essential.
• Strong software and hardware troubleshooting and maintenance experience required.
• Thorough knowledge of Microsoft Windows operating systems and MS Office software suite.
• Desire to develop new skills as needed to support new and existing products and applications.
• Must promote and maintain a positive and cooperative team-oriented work environment with a commitment to equity, diversity, and inclusion.
• Evening and weekend work required. Occasional travel may be required.

To learn more about the organization, see a full job description, and/or apply for the position, please visit https://www.aap.org/employment.

The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.

Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.