Job Overview

The Database Administrator/Website Developer will play a vital role in supporting the operations that keep NASS databases, websites, and software running smoothly. The Database Adminitrator's main responsibility is overseeing the management, maintenance, upgrades and usage of the association management system (AMS).  In this role, the administrator will assist all departments in integrating their processes using the AMS to improve efficiencies and communication.  This individual will also assist with the development of the website & integrations with outside systems as well as business analytics and intelligence.

This role requires programming knowledge, understanding of content management systems (CMS) along with an appreciation for subjective considerations related to User Experience (UX). This position is not expected to act as a designer, however, a passion for clean, intuitive design is critical to success.

Responsibilities and Duties

• Serve as the primary contact for Association Management System (AMS- Protech Associates UX\MX).

• Ability to analyze data from multiple, disparate sources to determine meaning behind the data and help make business-specific recommendations.
• Responsible for assisting in the creation of compelling, interactive, member-facing online solutions.
• Work with staff, members and committees to translate high level requirements into real-world applications.
• Responsible for installing, configuring and maintaining a database management system with MS SQL Server.

• Assist the IT Support Administrator with helpdesk /RMM systems requests.
• Maintain and support all current and future databases, software, and integrations with the AMS & NASS websites.
• Assist with troubleshooting and resolving issues with staff and members as needed.
• Create and maintain reports/dashboards regarding appropriate trends using Google Analytics and Power BI.
• Develops training materials of users on new system changes and enhancements.

• Understand business requirements through user-centered design and identification of appropriate solutions.
• Implement, monitor, and maintain website and system documentation.
• Keep informed and trained on technology updates, systems, and applications to support organizational goals.
• Perform other duties and projects as assigned.

Education & Experience

• Bachelor’s degree or equivalent in in Computer Science, Computer Information Systems, Information Technology or related field of study.
• At least Two (2) Years of relevant, progressive experience is preferred.

Will also consider any combination of degrees or professional credentials in similar fields)

Skills & Qualifications

• Working knowledge of jQuery, HTML, CSS, JavaScript, Bootstrap, C#, .net.
• General understanding of Restful APIs.

• Familiarity with Single Sign- On (SSO) and web authentication.
• Strong troubleshooting, analytical and diagnostic skills, along with good communication abilities.
• Strong attention to detail and member-service orientation, as well as the ability to work on a team.
• Understand business requirements through user-centered design and identification of appropriate solutions.
• Must possess critical and methodical thinking skills to address issues quickly and effectively.

• Must be familiar with software development methodology and concepts.

• Must have a working knowledge of IIS and web hosting applications and processes.
• Able to demonstrate patience and active listening skills to work well with others and solve difficult technical issues in a timely manner.
• Able to work irregular or extended hours occasionally to support planned/unplanned website maintenance or issues.

Travel

• May require travel 1-2 times per year for conferences and other events.

Job Conditions

• Normal office environment
• Exposure to glare/eyestrain of computer screen
• Periodic evening/weekend hours needed for maintenance & troubleshooting
• Occasional lifting of equipment and boxes required.