FIA’s Member Services department operates as the hub of the FIA member and customer experience, by managing and maintaining the association’s database and providing direct support to our members and customers. The department also manages key event and sales processes as well as internal access to member data reporting. This position will report directly to the Director of Membership Data & Services. Working within the Member Services Department, this individual is responsible for increasing member satisfaction and retention by responding to customer inquiries, resolving issues or complaints, reaching out to member firms to advance their engagement with FIA, providing members with accurate, consistent, timely and meaningful information, and ensuring processes are documented and un