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Head of Customer Experience
About the Insurance Information Institute, affiliated with The Institutes Founded in 1960, the Insurance Information Institute (Triple-I) provides objective, fact-based information about insurance while also being a trusted source of unique, data-driven insights which inform and empower consumers. Triple-I strives for people to have the information they need to make educated decisions, manage risk, and appreciate the essential value of insurance. More than 60 insurance company members support Triple-I, including nine of the 10 largest writers of property/casualty insurance in the United States. Its focus is to create and to disseminate information; and it neither lobbies on behalf of the insurance industry sell insurance directly. Head of


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