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Customer Service Manager
I. Customer Service ManagementA. Develops, manages, and supervises all customer-related activities such as order processing, dues billing and processing, and database management.B. Supports the management and supervision of the conference registration system and related personnel. Manages customer service activities for on-site registration, including supervision of onsite temporary staff.C. Works with IT to maintain the integrity of customer data in iMIS. Develops reports to identify potential data errors and supervises ongoing maintenance and data correction.D. Manages the receptionist. Supervises his/her activities to make the best use of his/her time. Coordinates reception relief personnel to ensure coverage at all times.E. Acts as cust

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