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Manager of Products & Training
This is a professional position on the Knowledge & Practice team reporting to the Sr. Director, Sustainability and Knowledge & Practice Operations Strategy. The Manager is responsible for ensuring customer success for users of AIA’s Design Data Exchange (DDx) and climate action education offerings. Working closely with internal and external stakeholders, the manager will represent the “voice of the customer” throughout product development cycles by organizing user feedback; recommending new features and products; testing new features and enhancements; maintaining accurate help resources; expanding our library of educational and training opportunities; and delivering exceptional hands-on customer service.

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