The International Society for Pharmaceutical Engineering (ISPE) is the world’s largest not-for-profit association serving its Members by leading scientific, technical and regulatory advancement throughout the entire pharmaceutical life cycle.

ISPE delivers technical and operational solutions to support our Members across the global pharmaceutical and bio pharmaceutical industry in the manufacture of quality medicines for patients.  We are committed to the advancement of the educational and technical efficiency of its members through forums for the exchange of ideas and practical experience.

ISPE Technical Communities are groups of ISPE Members with a common interest and similar job functions who share knowledge related to a specific field. These groups, which include Communities of Practice (CoPs), Special Interest Groups (SIGs) and ad hoc groups, are a benefit of ISPE Membership and provide a forum for practitioners to exchange information and experiences on new trends, issues or concerns affecting their professions and day-to-day work life. ISPE Technical Communities are key contributors to ISPE’s body of knowledge.

The Manager is responsible for supporting and advancing ISPE Technical Communities in alignment with the organization’s content priorities and strategic goals and objectives. The Manager oversees and engages ISPE Technical Communities and ISPE Member Volunteers in the planning, development, and delivery of new technical content for ISPE’s growing revenue-generating business lines, including, but not limited to, Publications, Digital Programs and Products, Conferences and Training. The Manager identifies opportunities, manages projects and ensures effective technical community governance and operations to maximize results as measured by appropriate metrics.

Principal Duties and Responsibilities

• Serve as the primary Staff liaison to ISPE Technical Communities, as well as support activities of the Knowledge Network Council (KNC) comprising ISPE Technical Community leaders.
• Work closely with the KNC and CoP Chair/Co-Chairs and/or Steering Committees of individual Technical Communities to develop, execute, and manage ISPE Technical Community strategic plans, business plans, and succession plans.
• Continually ensure alignment of ISPE Technical Community strategic plans, business plans, and succession plans with the organization’s content priorities and strategic goals and objectives.
• Work with ISPE Technical Communities in partnership to ensure that Publications, Digital Programs and Products, Conferences, Training, and other activities align with ISPE’s strategy, policies, and processes/procedures and meet the needs of the volunteers and customers.
• Regularly inform ISPE Technical Communities of ISPE departmental needs/deadlines for Publications, Digital Programs and Products, Conferences, Training projects and other activities (e.g., Guidance Document proposals, articles for PE magazine, webinars, conference calls for proposals, education sessions, regulatory comment opportunities) and keep teams/individuals on track with commitments.
• Evaluate and communicate with Staff and Volunteers project status, objectives, resources, and gaps to ensure maximum collaboration/alignment throughout the organization.
• Work with ISPE Technical Community leaders to develop meeting schedules, agendas, and minutes.
• Organize, administer, and participate on all CoP and other committee teleconferences and personal meetings at conferences.
• Assist Director in identifying and establishing new ISPE Technical Communities and sunsetting Communities when needed in alignment with the organization’s content priorities and strategic goals and objectives.
• Proactively identify, cultivate, and steward ISPE Members to become ISPE Technical Community members and leaders.
• Ongoing evaluation of Technical Community Standard Operating Procedures (SOPs), proactively recommend and implement effective governance, with associated policies and processes/SOPs.
• Partner with Membership and work closely with global and local CoPs and Affiliates/Chapters to implement global CoP structure.
• Partner with the Project Management Office to establish, track and report to senior management appropriate metrics and make recommendations for improvement based on analysis of trends.
• Partner with Membership to serve as an administrator and facilitator to online community discussions and moderate for content and etiquette among members.
• Support regulatory affairs initiatives, ensuring alignment between initiatives and other projects within technical communities.
• Reassess project plans regularly, realign as appropriate, and communicate status with Director.
• Collaborate with staff and volunteer teams to continually increase the awareness of Technical Communities among ISPE’s membership to encourage active involvement and participation.
• Maintain awareness of best practices for association management of international technical communities and serve as a staff subject matter expert.
• Routinely work in accordance with and adhere to company policies and core values.
• Work amicably with others.