Skills: • B.A. or A.A. required. • 3+ years of previous IT & CRM administration (Salesforce/MS Dynamics) experience. A combination of work experience and education will be considered. • Experience managing projects with cross-functional teams. • Business analyst experience developing detailed business & functional requirements, conducting user acceptance testing and end-user training. • Demonstrated experience developing requirements for CRM projects or implementation. • Previous non-profit or association experience, a plus. • Able to successfully manage projects in complex environments with multiple stakeholders, including external vendors and physician volunteer members. • Excellent problem solving, documentation, communication, and project management skills. • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, manage laterally and upwards, and attention to detail. • Proactive, positive attitude, teamwork, and service orientation. • Strong verbal and written communication skills, with the ability to communicate effectively at all levels of the organization. Demonstrated ability to work in a team environment with the ability to lead peers without direct authority. • Creative and analytical thinker with strong problem-solving skills. Ability to critically evaluate information gathered from multiple sources; help reconcile conflicts and distinguish requests from true needs; deconstruct high-level information into details and reconstruct low-level information to a general understanding. • Ability to assess and convey the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes. Benefits & Perks: We offer a competitive salary, benefits packages, and a supportive and collaborative environment with room to grow. Pension Plan Medical, Dental, Vision, Life insurance Tuition Reimbursement and LinkedIn Learning Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local authorities and the CDC. | 
