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Manager, Publications and Subscriptions Fulfillment
Do you like leading a top-notch customer service and order fulfillment team? Do you like working with others who are passionate about their work? If so, come join The American Society of Civil Engineers (ASCE)! We are currently searching for an experienced customer service professional to manage and ensure the fulfillment of our technical publications, subscriptions, and member kits. Responsibilities include: Managing and mentoring a team of four customer service professionals Analyzing, reviewing, entering, and ensuring quality control for daily processing of all journal subscriptions, book orders, faxes, mail, and bank batches Processing all payments associated with orders by credit card, check, and wire transfers
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