The Associated General Contractors of America (AGC) is the leading national trade association for the construction industry. Representing more than 27,000 commercial construction firms, we are the organization that successful contractors count on to help guide business decision, improve operations and shape the industry.
Guided by our shared values and commitment to our members and chapters, we thrive in an environment where collaboration and teamwork are valued. AGC has been fulfilling its mission to serve our nation’s construction professionals by promoting skill and responsibility of those who build America for the past 100 years.
AGC is looking for a Manager of Chapter Support Services to join our team – an individual who is customer-service focused, innovative, self-motivated, and creative. This position will work with the chapter support and member engagement team as well as AGC staff on communicating and delivering AGC’s chapter value proposition. The Manager, Chapter Services is responsible for AGC’s chapter membership support efforts as they related to collaborating with chapters to gather and enhance the quantity and quality of AGC member data, marketing AGC’s chapter programs and services and assisting in the development of tools and resources that help chapters be higher performing.
Responsibilities:
Serves in a front-line customer service role, providing support to AGC’s chapters, members and prospective members.
Manages AGC’s Chapter communications, social media and listservs.
Manages the AGC Chapter Awards programs.
Oversees AGC’s Chapter data collection efforts to include the development and execution of regular surveys and reports.
Provides support for chapter programs and meetings.
The successful candidate will possess the following:
Exceptional customer service skills.
2-3 years of experience – preferably in an association, chapter/component relations, membership and/or marketing.
Strong verbal and written communications skills required.
Strong organizational and project management skills with the ability to meet deadlines.
Experience with electronic communication tools – Higher Logic/Informz experience a plus.
Experience with WordPress a plus.
Working knowledge of association management systems – iMIS a plus.
Team player with cooperative spirit and willingness to juggle multiple projects at one time.
Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) required – Office 365 experience preferred.
Bachelor's Degree preferred.
Please submit resume and cover letter with salary requirements.
NOTES:
Telecommuting is allowed.
Additional Salary Information: AGC embraces diversity and inclusiveness as a core value. AGC strives to be a culturally diverse organization that recognizes, supports, and values the inclusion of diverse groups and views in all parts of the association. We take action to ensure that every employee has the opportunity to reach their full potential by building a culture that is diverse, safe, welcoming and inclusive. AGC provides a supportive business environment, competitive salary, and an excellent benefits package.
Internal Number: Chap
About The Associated General Contractors of America
The Associated General Contractors of America (AGC) is the leading association for the construction industry. AGC represents more than 26,000 firms, including over 6,500 of America’s leading general contractors, and over 9,000 specialty-contracting firms. More than 10,500 service providers and suppliers are also associated with AGC, all through a nationwide network of chapters. - See more at: https://www.agc.org/about-us
