TITLE: Membership Program Director

ORGANIZATION: National Governors Association

LOCATION: Washington, DC

DURATION: Full Time

POSITION STATUS: Exempt

COMPENSATION: A competitive compensation package will be made to the qualified candidate

REPORTS TO: Chief Operating Officer

ORGANIZATION BACKGROUND 

Founded in 1908, the National Governors Association is a bipartisan organization of Governors from the 55 states, territories and commonwealths whose mission is to share best practices, speak with an informed voice on national policy and develop innovative solutions to improve citizens’ lives through state government and support the principles of federalism. 

Through NGA, Governors identify priority issues and deal with matters of public policy and governance at the state and national levels. Our policy and research arm, NGA Center for Best Practices, helps states find collective answers to common issues and assists in developing and implementing innovative solutions to public policy challenges. Our Government Relations team ensures that states are a strong voice in Washington, DC. NGA also provides total consultative services, including management and technical assistance to both new and incumbent Governors, their senior executive staff and trusted advisors.

KEY RESPONSIBILITIES OF THE MEMBERSHIP PROGRAM DIRECTOR 

NGA is looking to add a bright, resourceful, and organized Membership Program Director to the office of the Chief Operating Officer. You will support the full-scale membership department to effectively serve our Governors, Governors’ spouses, and Governors’ senior staff.

The Membership Program Director coordinates all membership-related activities of the NGA.  This individual serves as the principal point of contact for membership related questions and concerns.  They work collaboratively and in support of senior leadership to develop and implement strategies to broaden the membership base of the NGA and ensure a consistent, professional level of customer service to NGA members, their spouses and senior staff.

The primary focus of the Membership Program Director is to strengthen the member experience, strengthen the member relationship and maximize the overall engagement through a consultative approach all divisions of the NGA.

Other important responsibilities of the Membership Program Director include:

• Lead, manage and develop membership department’s strategic goals, key performance indicators, annual operations plans and membership budget;
• Manage performance of membership staff;
• Manage all aspects of membership processing, fulfillment of membership requirements and member feedback on program and services;
• Collaborate with the Chief Operating Officer to support the renewal and growth of membership;
• Develop, promote, and activate new members by working with former and existing Governors and their staff, and NGA staff, to promote NGA’s programs and services;
• Track all gubernatorial elections, candidate biographical and contact information into CRM and keep NGA staff abreast of election happenings;  
• Ensure accurate tracking of all current and former Governors, Governor’s spouses, and senior staff contact information in database;
• Responsible for smooth transition of Governors into and out of office;
• Lead on Seminar for New Governors (every even calendar year);
• Work with communications team on website strategy; messaging and content development as it relates to membership;
• Provide management with accurate member forecast, funnel required activities and trends to Chief Operating Officer; and
• Be committed to NGA's mission and goals to constructively serve the needs of all Governors.

SUPERVISORY RESPONSIBILITIES

• Lead an experienced team of membership experts;
• Provide leadership and counsel to staff to assist them in their leadership of projects to achieve the best possible outcome;
• Implements internal control policies and procedures for all department activities; and
• Oversees employee training programs and identifies training needs in correlation with Human Resources.

QUALIFICATIONS

Candidates should have a bachelor's degree preferable in business or related field. Ten plus years working in areas of supporting Governors, Governors’ spouses or their senior state staff. Experience working in federal or state agencies or non-profit membership organizations is preferred.

The ideal candidate will have demonstrated ability to:  

• Knowledge of best practices for maintain and managing member relations;
• Effectively represent NGA under a variety of circumstances, including interactions with Governors, Governors’ spouses, and Governors’ senior staff;
• Have excellent verbal and written communication and presentation skills;
• Have a strong background in membership and/or event marketing including a keen sense of creative, targeted messaging;
• Great people management skills and a desire to coach, mentor and motivate colleagues;
• Have an optimistic outlook and a flexible, innovative approach to problem-solving;
• Proficiency working with all levels of an organization;
• Successfully have utilized Salesforce or similar CRM system;
• Strong project and time management skills with capacity to prioritize and deliver on multiple objectives simultaneously.
• Strong knowledge of MS Office suite; and
• Travel up to 25% travel.

HOW TO APPLY 

Interested candidates should apply online through NGA’s career site. NGA uses Clear Company and all information is kept strictly confidential. An application is considered when all required fields are completed. Please include:

• Your resume highlighting your education, experience, and direct transferable skills
• A portfolio of your best work (attach to your candidate profile via Clear Company)

PHYSICAL AND SENSORY DEMANDS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NGA is committed to providing a productive and safe environment. To achieve that goal, we conduct background and reference check investigations for all final applicants being considered for employment. Equal Opportunity Employment M/D/F/V.

WORKING AT NATIONAL GOVERNORS ASSOCIATION 

NGA staff proudly serve our nation’s Governors’ daily and it’s our mission to ensure we offer a comprehensive, competitive benefits package designed to support the needs of NGA employees.