| Potomac Management Resources, a full-service Association Management Company, is looking to expand our staff by hiring a dynamic and driven individual who can generate ideas to meet and exceed clients' needs. About the Position Account Managers have primary oversight responsibility for up to two to four association clients. General duties will include management of the “nuts to bolts” for association clients, including member/donor database and fulfillment, board relations, marketing/communications, meeting and event management, budgeting/financial concerns, and general association administration. Account Managers manage the day-to-day aspects of client contracts, with mentoring and supervision from an Account Director. They serve as the primary point of contact and are responsible for administrative functions including Board liaison to the membership, communications, and event staff, coordinating association finances with the bookkeeper, and managing outside vendors. Account Managers have the ultimate responsibility of ensuring that client tasks are completed properly and on time. Must be willing to do everything from stuffing envelopes to brainstorming the next big thing. May include personnel management. Key Responsibilities-Overview Oversee day-to-day operations of nonprofit association clients, including admin, Board, membership, communications, events, financial, and program support Liaison to Board members and key committee chairs; plan for and attend Board meetings Member service Communications management (outreach to members via newsletters, email marketing, and social media) Support and attend educational programs Update and maintain websites Complete special projects as assigned ... and a little bit of everything. Responsibilities are as diverse as the organizations we support. Key Responsibilities-Detail: General - Answering phone lines (PMR and all clients)
- Attend staff meetings
- Maintain organized filing system
- Effectively communicate project status with other team members
- Complete special projects as assigned
- Coordinate efforts with other staff
Administrative - Administer and improve the clients’ missions
- Maintain knowledge of client industry and current events
- Maintain organization of client filing system
- Monitor client storage, track inventory of items in storage
- Develop & maintain industry calendar of events
- Assist in preparation of and monitor annual budget
- Ensure annual filings are completed
Board Relations - Day-to-day coordination and consultation with volunteer leadership
- Support and manage client nominations and election process
- Manage logistics associated with Board meetings/retreats
- Attend Board meetings
- Take minutes at board meetings when required
- Note board meeting action items and follow up on them with appropriate staff and/or board member
- Design and implement of Board policies, governance materials, and Board orientations
- Prepare annual Board binder, materials, and/or orientation
- Assist in development of Board agendas
- Manage the preparation and distribution of Board meeting notices; Distribute meeting agendas, proxies, financial reports, membership reports, and all post-meeting minutes, reports, and materials
- Monitor attendance at Board meetings
- Report to Board on a regular basis about administrative activities
- Periodically review scope of services
Financial - Respond to requests for taxpayer ID numbers
- Generate and track outgoing invoices
- Prepare check deposit and credit card reports
- Properly code incoming invoices from vendors
- Provide information needed to bookkeeper to generate accurate financial reports (research any discrepancies in reports)
Communications - Monitor/respond to client email; forward relevant emails to other staff for follow up
- Oversee development of all communications (press releases, website, emails, direct mail, flyers, etc.)
Membership - Respond to membership inquiries
- Work with membership committee to build membership, increase prospects
- Coordinate special client programs, mentor programs, career days, sponsor appreciation, recruitment campaigns, etc. Serve as liaison with Committee chairs and organizers.
Events/Programs - In conjunction with client/Event Specialists:
- Develop and monitor event budget (including establishing registration fees)
- Develop and monitor event timeline
- Develop & maintain a master calendar of events for client
- Assist in agenda development
- Attend programs: liaison with speaker, Board, and members
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