The American Medical Informatics Association (AMIA) is seeking an experienced Director of Member Services who will
Develop and execute a proactive membership strategy that will continue to engage our current members and attract new ones
Seek opportunities to build communities within the membership and work cross departmentally to ensure that individual membership and organizational membership strategies are synergistic
Oversee all individual member-related programs and projects, the development of member services, and the integration of professional working groups into the association’s structure. Member service activities include recruitment and retention of individual members, maintenance of association management databases and member platforms, and the career center
Communicate membership benefits, programs and services to members and prospects resulting in increased recruitment and retention
Generate regular membership reports for distribution to the board and staff
Have a thorough understanding of and be able to measure AMIA’s membership statistics
Travel to the annual symposium is required with other occasional travel possible.
The position reports to the Vice President of Membership.
As a winner of the When Work Works award, AMIA has been recognized as a Top Employer of Choice for an Effective and Flexible Workplace. AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at phyllis@amia.org. Please insert the job title in the subject line. Qualified local candidates will be contacted for interviews. No telephone calls will be accepted.
Required Education, Experience and Skills:
A thorough understanding of association member services and programs within a member focused non-profit organization
10 or more years of experience developing and implementing integrated association membership programs and initiatives
Extremely competent with AMS/CRM software (NETFORUM is highly preferred) and data tools (e.g. Power BI, Nucleus), familiarity with social media and e-communication tools, plus strong MS Office skills
Experience using and analyzing data to understand current membership needs and to predict future membership opportunities
Proven relationship builder with the ability to quickly earn the respect of multiple constituencies, both internally and externally
Project management experience with the ability to manage and oversee multiple projects, working collaboratively with other staff and departments to accomplish successful results on deadline and on budget
Experience supervising member services personnel, temporary staff or vendors as applicable
About American Medical Informatics Association
The American Medical Informatics Association (AMIA) is the professional home for more than 5,500 informatics researchers and practitioners, healthcare professionals, and thought leaders in biomedicine, health care, and science. AMIA is an unbiased, authoritative source within the informatics community and the healthcare industry in the US and globally. AMIA aims to lead the way in transforming health care through trusted science, education, and the practice of informatics. AMIA's program and services are centered on the core purposes of:
• Advancing the scientific foundations of informatics
• Promoting the education of informaticians
• Assuring that health information technology is used most effectively to promote health and health care
• Advancing the profession of informatics
• Providing products and services for AMIA members including scientific symposia, educational programs for professional certification, a professional journal (JAMIA), and support for networking and professional development.
