Under the direct supervision of the SVP- Affiliate & Member Engagement and in close collaboration with the VP- Meetings, the Director leads all aspects of member programs for NAA. The Director provides senior level leadership and direction for the development and execution of comprehensive programs, services, and events with the goal of increasing overall value for NAA members. The Director is a creative and strategic thinker who leads member programs, including but not limited to member recognition programs, NAA Excellence Awards, Maintenance Mania, 20 in their 20’s, Diversity Leadership Program, Executive Exchange, and regional Executive Forum events. The position will work closely with industry and supplier partners, elected leadership, as well as NAA affiliates. The Director will also serve as the primary lead and strategist for growing and servicing NAA direct membership.
Works with elected member leadership to develop new and manage existing programs of NAA, develops mid-term and long-term for each program.
Manage effective membership growth and retention programs for NAA direct member territories.
Oversee the planning, implementation, production, distribution, summarization of data, record-keeping, and fulfillment of all tasks related to the Maintenance Mania program.
Responsible for creating, optimizing, and implementing a broad based diversity for industry members.
Work with other staff members to develop membership programs to target new markets including member acquisition programs.
Management of the NAA Excellence and 20 in their 20s Awards programs, including project planning, leading committees, awards program execution, awardee communication, and ongoing management. Position the awards programs as a premier national event.
Lead, develop, and plan NAA’s Executive Exchange and Executive Roundtable events.
Manages the events, related programs, and marketing of National Apartment Housing Month.
Keeps current on trade associations programs and developments by maintaining a wide professional network.
Work with the marketing and communications team to execute the marketing plan for all programs, including email, print, and digital media.
Develop program surveys and track results to make sure participants find high value in offerings.
Liaises with event logistics team to ensure all programs are appropriately managed according to event templates and budgets.
Manages NAA’s Affiliate Assistance and Strategic Growth Funds in accordance with established procedures.
Develop and monitor the department budgets and take appropriate action to achieve strategic priorities and budget goals.
Serve as Staff Liaison to NAA’s Diversity Committee. Other committees and task forces may be assigned.
Serve as a member of the Affiliate and Member Engagement senior management team to address emerging issues affecting the association’s strategic goals.
All other duties as deemed appropriate by supervisor.
Bachelor’s degree in a relevant field
A minimum of 5 years of experience with a professional or trade association (or similar organization) developing and implementing membership-related programs
Strong time and project management skills
Superior leadership, budgetary, and interpersonal skills that include team management and mentorship.
Strong client facing and communication skills
Advanced trouble shooting and multi-tasking skills.
Framework of knowledge for association management or CRM software
Strong oral and written communication skill
Solid organizational skills with ability to balance team and individual responsibilities
Must be able to travel occasionally to attend events and other off-site functions
Excellent project management, verbal, editing/writing skills are required. The successful candidate will have excellent “people skills”, be detail- and service-oriented and have exceptional technology skills.
Proven ability to motivate, influence and gain commitment at all levels of the organization
About National Apartment Association
The National Apartment Association is the leading voice for the apartment housing industry. As a trusted partner, a valued connector and a powerful advocate, we are committed to serving our 160 affiliates, over 73,000 members and the 9 million apartment units they operate globally.We lead the way home.