The AMS Specialist will be an independent contractor serving as the primary organizational point of contact for services related to the Association’s recently implemented association management database application (ClearVantage/Euclid). The AMS Specialist will heavily assist with the full implementation of the new AMS and be responsible for support and troubleshooting of issues related to day-to-day operations of the system. The AMS Specialist will contribute to the creation of system processes and user guides; and champion staff usage and compliance.
Responsibilities will include ongoing system development, system and web site integrations, staff training, and communications with the AMS software provider.
The AMS Specialist will report to the Database Manager and work closely with the Membership & Marketing Director. Approximate work time is 20 hours per week.
Responsibilities: (include, but are not limited to):
Perform frequent management of the enterprise-wide Association Management System (AMS)
Develop system queries, develop custom reports, and assist end-users
Serve as Help Desk for all staff to investigate, troubleshoot and resolve problems with the database application
Verify integrity of data
Configure system options (such as new fields, security, setup of codes and preferences)
Serve as internal expert on AMS, including customizations, reports, user setup, administration, and setup of workflow
Assist with development of policies and procedures for various departments’ usage of the AMS, and ensure that procedures are followed
Serve as primary liaison between association and vendors who are providing technical support for the association management system and related applications.
Work closely with all business units to understand business processes and applications already in place at the association and determine optimum ways for the AMS to support new business initiatives
Assist with planning training classes for use of the AMS, and provide training for new and existing organization staff
Support other related applications on an as-needed basis
Bachelor’s Degree required
Three or more years work experience in the information technology field, working with a relational database (i.e. AMS, CMS).
Experience working with end users to develop requirements and propose solutions to meet user needs.
Experience with end-user support, data integrity and reporting.
Experience in an association environment or not-for-profit environment preferred.
Highly effective communication, project management, and interpersonal skills a must.
Ability to convey technical information to non-technical users verbally and in writing.
Good problem solver and facilitator.
Ability to collaborate effectively across groups, and communicate with outside third party software vendors and business entities.
Demonstrated ability to handle multiple projects at one time.
Competency with basic accounting principles
Knowledge of relational database design, data modeling and reporting
Strong proficiency with SQL
Familiarity with Intacct or comparable mid-range accounting systems.
Experience interfacing with content management systems.
Web development experience a plus
Willingness to learn new development technologies
Telecommuting is allowed.
About National Glass Association
Founded in 1948, the National Glass Association (NGA), www.glass.org, combined with the Glass Association of North America (GANA), www.glasswebsite.com on February 1, 2018 to form the largest trade association serving the architectural glass and metals industry supply chain, including glazing contractors, full-service glass companies, glass fabricators, primary glass manufacturers and suppliers to the industry. It is a technical powerhouse that brings some of the best minds to the table to create technical resources and promote and advocate for glass in buildings. NGA’s education and training resources—both in print and online at MyGlassClass.com—and its official publications Glass Magazine and Window & Door, keep the industry knowledgeable and well-informed. NGA also produces the industry’s largest annual trade show in the Americas, GlassBuild America, and hosts these events: Annual Conference, Building Envelope Contractors (BEC) Conference, Fall Conference, Glazing Executives Forum, and is a co-sponsor of Glass Processing Automation Days (GPAD). See NGA’s Purpose, Vision and Goals at www.glass.org/about-vision.html