The Membership Engagement Manager, Onboarding and Training position is a full-time role on the Membership team, based in the Washington, D.C. office. This role specifically handles all onboarding and training presentations for member engagement and will conduct regular outreach to member organizations to offer training and support. Creation of content will be done in collaboration with the Membership and Marketing departments to ensure all brand standards are met. This individual will serve as the first point of contact for new and renewing members who want to strengthen the engagement of their organization. This position reports directly to the VP of Membership Engagement.
JOB DESCRIPTION & RESPONSIBILITIES:
Responsible for conducting all onboarding training for new and renewing members. This may include, but not be limited to, monthly webinars, videos and presentations, and basic product overviews. Outreach and member accounts will be assigned as directed by VP and Senior Director of Membership Engagement.
Serve as account/client services point of contact for ongoing engagement with new and renewing members as directed by VP and Senior Director of Membership Engagement.
Work alongside Marketing to create member engagement outreach through print and digital media.
Track all member engagement activities in CRM and report out monthly – working along with Membership Engagement Account Manager.
Conduct member organization training as necessary – in person or by phone at the request of member.
Attend Destination International Summits and external industry events for member engagement opportunities as needed.
Assist VP of Membership Engagement and Senior Director of Membership with meetings and team outreach as needed.
Bachelor's degree in business, marketing, communications, hospitality or related field preferred.
5+ years’ experience in Association, hospitality, membership/partnership, sales training or direct destination marketing experience a plus.
Strong skills and experience with developing and facilitating training and onboarding presentations, materials and live sessions.
Ability to collaborate across all internal department to present full picture of organization
Strong computer skills; Preferred experience working with AMS/CRM systems
Strong analytic, problem solving and critical thinking skills.
Excellent written, editorial, and verbal communication/presentation skills.
Ability to manage multiple tasks independently, meet deadlines, and adapt to unforeseen circumstances.
Attention to detail with a high-level of accuracy.
An entrepreneurial spirit and collaborative working style.
Understanding the dynamics of a membership or association-style organization.
Ability to travel (up to 15%).
Member relation experience at a high level.
The ideal candidate must be forward facing with members, high energy, have a positive outlook, detail oriented, organized, reliable, and flexible, a quick learner and a hard worker. Ability to work in a fast?paced environment and manage multiple priorities and deadlines is a must. Must be willing to do whatever it takes to accomplish organizational goals and meet the needs of staff and members. This position is based on the DC headquarters office.
About Destinations International
As the global trade association for official destination organizations and convention and visitor bureaus (CVBs), Destinations International is about serving destination marketing professionals first and foremost. Together with our members and partners, Destinations International represents a powerful forward-thinking, collaborative association; exchanging bold ideas, connecting innovative people, and elevating tourism to its highest potential. Destinations International’s membership includes over 600 official destination organizations with more than 5,000 professional members in over 15 countries. Membership is open to all official destination organizations recognized by their respective governments from the smallest town to the largest country, including convention and visitor bureaus, regional tourism boards, state tourism offices and provincial tourism offices and national tourism boards. Destinations International strives to make our members and their destinations successful. As the world's largest and most reliable resource for destination organizations, we inform, connect, inspire and educate our members with the goal to drive destination economic impact, job creation, community sustainability and quality of life through travel.