The Registrar and Operations Coordinator reports directly to the Senior Director of Operations and provides executive support in a one-on-one working relationship. The Registrar and Operations Coordinator will support the high quality execution of our association’s live events portfolio and dynamic day to day office operations. This position maintains integrity of registration and association management systems, quality assurance audits, administers the retrieving and archiving of all records, and is the primary contact for all customer service questions related to registration for all association events.
Responsibilities – Event & Administrative Support -Completes a broad variety of administrative tasks for the Senior Director of Operations including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. -Assists the Senior Director of Operations with key operational duties related to all conferences, regional events, professional development and leadership events to include housing, travel, shipping, and overall event logistics. -Provides support to the annual conference committee, to include, but not limited to; agenda creation, recording meeting minutes, management of Adobe and NACAS Lounge. -Contributes to team effort by accomplishing related results as needed. -Answers and fields telephone calls. -Provides back-up support to the Technology Manager, and support as needed to include credit card reconciliation. -Serves as front-facing customer service representative managing and responding to all member requests for technology troubleshooting.
Responsibilities – Registration and Association Management System -Serves as the primary registrar and data specialist for all conference, regional events, professional development and leadership events through data input and weekly reporting. -Provides support to the Technology Manager by creating registration forms for all events. -Provides support to the Senior Director of Business Development with exhibitor reporting, sponsor fulfillment related to operational items, and booth personnel registration. -Manages all internal customer registration, including staff, vendors, speakers and VIPs. -Prepare and send onsite materials; including forms, supplies, pre-printed badges (when applicable), and manages onsite registration at the NACAS annual conference. -Support team on fulfillment of events and reports, and ensure that registration activities meet program objectives. -Provides back-up support to Professional Development Coordinator in processing CASP applications and recertification credits. -Supports Director of NACAS Research to ensure data integrity and proper data storage. Responsibilities –Office Operations -Manages key office operations related to: customer service/support, organizational initiatives, and general office administration. -Manages the office leasing agreement and relationship with the property management firm. -Submit work orders to the property management firm for repairs within the office. -Performs general office duties as needed, such as coordinating office purchasing, mailing services including maintenance of postage machine, and special mail services (i.e. Fed-Ex, UPS). -Answers the telephone and greets visitors when they are in the office
Qualifications The items below are representative of the knowledge, skills, abilities, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge and Skill Requirements -Bachelor’s degree and one to three years (1-3) of related work experience required. -Ability to use Microsoft Office Suite of tools. -Experience working with association management system and reporting programs. -An aptitude for technology, demonstrating the ability to learn new technologies quickly and independently. -Ability and willingness to work in a team-oriented, highly collaborative environment. -Coordinates several tasks from multiple stakeholders, anticipate needs, determine priorities and meet deadlines. -Demonstrates strong problem solving and decision making skills. -Has strong organizational skills, is detail oriented and energetic. -Has excellent oral and written communication skills to interact effectively with members and customers outside and inside the association. -Work requires travel and a flexible schedule to support all association events. Please note: This job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Submitted resume and cover letter required.
Founded in 1969 as the National Association of College Auxiliary Services, NACAS is the largest auxiliary services support organization serving higher education. Our membership includes 4-year and 2-year colleges and universities in the United States, Canada, and around the world. NACAS provides extensive opportunities for members to share ideas, develop business solutions, enhance programs and revenues, and develop meaningful professional relationships.