The Natural Products Association, the nation’s top trade association for the natural products industry, is seeking a versatile Team Member for Membership who will call prospective members for membership. NPA, situated two blocks from Washington's Union Station, is ideally located in the nation’s capital. NPA is experiencing daily interest and tremendous annual growth from retailers and suppliers of natural products. Now is an exciting time to help defend natural products by building a stronger membership foundation through calling outreach.

RESPONSIBILITIES

The Team Member of Membership is responsible for executing plans to target new members, implementing a membership retention program, developing new member welcome packets, and communicating NPA work products to both members and prospective members through daily outreach calls. The Membership Team Member is responsible for fostering new personnel networks to target prospective members, maintaining current membership relationships, updating contacts using NPA’s internal membership tracking software, and above all … selling NPA memberships.

Responsibilities will include but are not limited to:

• Working as a member of the Membership Team to help drive an overall vision and strategy for membership that aligns with overall organizational strategy.
• Team Member will close memberships by calling daily contacts in lists of prospective members, discussing the value proposition, and Return-On-Investment (ROI) with them
• Team Member will organize and report the lists of prospective members to be called daily to the CEO
• Team Member will summarize the members contacted throughout each day at the close of business
• Team Member will Assist at trade shows to schedule meetings for the CEO and selling NPA memberships
• Team Member will help market the value of NPA by conducting NPA News Videos and interviews of members on the value proposition.
• Team Member will help develop plans to maximize the association’s presence at industry events
• Team Member will design lead generation programs and track reports and utilize membership sales tools to maximize sales efforts.
• Team Member will create membership invoices and track responses from prospective members to invoices through phone calls

SKILLS AND TRAITS

Business Acumen

• Has strong strategic acumen with a bias for execution
• Embraces measurement and accountability
• Experience in use of membership sales software like Microsoft Dynamic

Action Oriented

• Identifies daily lists of prospective members and calls them
• Adapts to changing priorities and capitalizes on opportunities gained from NPA work products and press releases
• Seizes and capitalizes upon opportunities with speed and efficiency
• Quickly identifies priorities and targets for membership with prepared invoices and calling to sell membership

Decision Quality

• Uses a combination of phone calls, follow-up phone calls, emails and letters to generate membership interest
• Makes good decisions based on wisdom, analysis, experience and judgment
• Adheres to appropriate, effective and professional set of core values at all times
• Calls prospective members throughout the day based upon time zones, manages multiple projects at once, tracks progress of those calls

Member Focus

• Strong phone skills and ability to converse
• Cordial, friendly, can converse with members and prospective members to ask them what their needs are
• Is dedicated to meeting the expectations and requirements of the membership
• Acts with members in mind
• Establishes and maintains effective relationships with members
• Gains member trust and respect
• Able to learn what our association does for members and communicate that to members 

EDUCATION

Bachelor's Degree (4-yr college degree).

Be able to use a telephone and communicate the Association’s value proposition to prospective members

Be comfortable in front of a camera to deliver news content on NPA's activities and assist in interviewing NPA members at trade show events.

Experience calling sales leads and closing sales.

Effectively report on activities in the Membership department during daily staff meetings

Overnight travel or travel by car - occasionally, if asked to meet a potential member

NPA is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

NPA does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Please submit resume, cover letter, salary history and 3 professional references to: npa.assistant@npanational.org For more information, please call (202) 223-0101 ex. 112