The Salesforce Manager is responsible for the day to day support of the Salesforce database and related applications with special focus on Fonteva and Marketo. Assists the Director, Database Operations with major projects.
Train and support BIO staff on Salesforce Sales and Marketing functions
Provide various Salesforce reports and Dashboards for the BIO staff, including reporting applications with a focus on Conga and on-Demand Tools.
Manage external Salesforce vendors on special projects and tasks
Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation.
Keep abreast of Salesforce releases, updates, features and best practices. Make recommendations to management regarding implementation as appropriate.
Ensure that BIO’s SFDC environment continues to function properly after SFDC and Fonteva upgrades.
Support the Director of Database Operations with integrations of external systems.
Act as first level customer support to internal BIO staff that are assisting external stakeholder individuals interfacing with BIO’s Salesforce systems.
Create and update all documentation related to Salesforce or any integrated applications.
Assist the Database Director with any setup or configurations issues that may conflict between Salesforce and the AMS (Fonteva) which is built within Salesforce.
Manage and develop Salesforce Training in coordination with the AMS Manager
Other duties as assigned
Experience with Salesforce environments
Fonteva or other SFDC AMS products experience a plus
Marketo Experience a plus
Comfortable with database and web applications
Experience with Conga reporting tool a plus
Ability to multi-task
Excellent written and verbal communication skills
Proficient with Microsoft Office
Formal training in administering a SFDC environment
5 years of work experience
We offer a competitive benefits package. Send resume, cover letter, and salary requirements to:
Biotechnology Innovation Organization Human Resources Department 1201 Maryland Avenue, SW Suite 900 Washington, DC 20024 Phone: 202.962.9200 Fax: 202.488.6308 Email: email@example.com
Internal Number: 1
1201 Maryland Avenue
Suite 900, SW