Position Overview: The Director executes and cultivates relationships with new members and strategic partners that advance the work of the Association, enhance member value and support the association financially. The Director anticipates how decisions are made, uncovers and understands the business needs of new members as well as partners, and determines how to broaden, deepen and strengthen the relationship with them. The Director manages the process to ensure new member and partner satisfaction.
Position Requirements: The ideal candidate will thrive in a fast-paced environment, have an appetite for learning on the fly, and work well in an ever-changing environment. Successful candidates will eagerly take the initiative to gain a solid understanding of new member and partner companies as well as AGA departmental initiatives. A key to success in this role is leveraging this knowledge and confidently collaborating with internal and external stakeholders to drive priorities that meet the needs for new members and partners.
Partnership Management: Through its partnership strategy, AGA seeks to leverage endemic and non-endemic relationships to drive member value, secure financial and other economic resources and apply them to AGA member priorities. The Director performs the following partnership roles:
Support the development of and execute on partnership business processes in support of AGA’s partnership strategy (program development, collateral, activation, fulfillment, tracking, reporting and research).
Improve internal and external partner communication to ensure alignment on all commitments, effective utilization of all assets and exploration of new growth opportunities.
Collaborate with AGA departments to drive fulfillment and retention of partners.
Liaise with partners to solve issues, communicate needs and maintain alignment.
Ensure activation and delivery of commitments to partners.
Champion and manage new projects to grow stronger partnerships.
Analyze and report on partner initiatives and report on key metrics.
New Member Management:
Identify potential new members through research, referrals and targeted research.
Join the Sr. Director, as required, in the new member development process.
Manage initial member onboarding process including populating contact forms and applications, disseminating new member contact information and entering contacts into database.
Ensure a streamlined transition and handoff to the Member Relations team.
Track partner and member information in the Association Management System.
Prepare strategy and background documents for new and potential members and partners ahead key meetings.
Other Areas of Responsibility:
Assist the Vice President, Alliances & Insights by providing supportive research to help identify and pursue improved member value and new business opportunities that are aligned with AGA’s Strategic Plan (e.g., consumer insights, learning, training/certification).
Manage relationships with customers and vendors to build the brand and the business.
Build internal association support through collaboration and strong project planning.
Attend select partner or gaming industry events including G2E, and ensure we are delivering required benefits to select partners.
Other duties, as assigned.
Experience & Education:
Bachelor's degree or equivalent is required.
At least five years of sales, business development, strategic partnership and/or membership development experience.
Previous experience and comfort in a fast-paced, high inquiry volume environment strongly preferred.
Familiarity with trade associations and/or gaming industry a plus.
Previous experience with project management or PMP certification a plus.
Strong customer service skills.
Great listening skills.
Exceptional attention to detail.
Confident, collaborative, adaptable.
Flexible and able to handle multiple tasks simultaneously.
Ability to work independently and as part of a team.
Ability to prioritize tasks and meet deadlines.
Ability to engage professionally and confidently with industry executives.