Associate Director, Membership Recruitment and Retention
American Society of Clinical Oncology
July 27, 2018
American Society of Clinical Oncology
Full Time - Experienced
Membership, Project Management/Program Development
4 Year Degree
Do you want to use your strategic planning and membership recruitment and outreach skills to indirectly help conquer cancer and make a difference in the world?
Cancer strikes more than 10 million people worldwide each year. As the leading medical society representing professionals who care for people with cancer, the American Society of Clinical Oncology (ASCO) is committed to conquering cancer through research, education, and promotion of the highest quality patient care.
Who we are:
ASCO is a stable, forward-thinking, growing membership organization that operates in a results-oriented work environment in which employees’ evaluation emphasizes performance outcomes. This is an Alexandria, VA based position that offers an excellent benefits package and opportunities to participate in professional development programs. To learn more about ASCO, visit www.asco.org/jobs.
Who we are looking for:
The American Society of Clinical Oncology (ASCO) has an exciting opportunity for a highly-motivated and enthusiastic Associate Director, Membership Recruitment and Retention to join our fast-paced Member Services Department in support of ASCO’s nearly 45,000 members worldwide. The selected candidate will oversee and lead the direction of membership recruitment and retention along with ASCO’s exhibit booth strategy while effectively managing and coaching staff members.
What you will do:
Create, optimize, and direct the execution of strategic member recruitment and retention strategies and tactics that support the member value proposition to key member segments and lead membership strategies that are in line with the Member Services Department’s growth and goals
Collaborate across departments to create an integrated value-based recruitment and retention complete life cycle plan, including effective membership materials to increase new members, membership renewals, and overall retention rates
Develop, implement, and direct the integration and fulfillment of recruitment and retention strategies and communication/promotion schedules, while continually reviewing ongoing trends and reporting to provide recommendations
Work with colleagues on creating statistical data that show current and future trends on a weekly/monthly/annual basis, summarize data to provide recommendations and analysis for decision making, and create and manage membership recruitment, retention, and member exhibit booth budgets
Lead direct reports and provide ongoing professional mentoring, assist in their expansion of learning, provide them with the tools to help build their knowledge, skills, and growth capacity; and serve as a knowledgeable resource for new and current department staff
Attend Member Exhibits, the Annual Meeting, and other events to ensure the management and fulfillment of meetings are supporting the department strategic goals, and represent the Member Services Department during ASCO functions, courses, and classes
What you will need in order to be successful:
7 plus years of experience working with associations including a focus on membership recruitment and retention programs
Strong understanding of membership life cycle – including recruitment/acquisition and retention, reinstatements, membership reporting and budgeting
A bachelor’s degree in business, marketing, or a related field; having a master’s degree or an association certification is a plus
Experience with reviewing and analyzing membership reports and statistics; a comfort level with preparing detailed spreadsheets and creating high-quality PowerPoint presentations
Hands-on experience working with an Association Management System (AMS) or Customer Relationship Management system (CRM)
Proficiency with Microsoft Office applications with advanced Excel skills; familiarity working with online tools; and an openness to embracing new technology
Superior communication skills including oral, listening and written, including the ability to compose summary reports
At least 3-5 years of supervisory experience, including: managing, mentoring, and developing staff
Effective track record of strategic planning while applying operations experience
Superb analytical skills and ability to think things through, anticipate solutions and next steps, and see the bigger picture, while offering fresh ideas
Demonstrated ability to prioritize and to complete a high volume of work and meet deadlines with excellent organizational skills and attention to detail
Flexibility to travel domestically and internationally 15-25 nights per year
ASCO is proud to be an Equal Opportunity Employer (EOE)
About American Society of Clinical Oncology
The American Society of Clinical Oncology, home to nearly 35,000 cancer doctors and researchers worldwide, offers a wide variety of services, programs and educational resources that provide much needed support to both oncologists and patients. ASCO hosts a family of award winning websites including our consumer site, Cancer.Net, our member homepage, ASCO.org , as well as JCO.org , the online version of The Journal of Clinical Oncology. The Annual Meeting, which attracts more than 34,000 cancer specialists from around the world, is considered the premier event in clinical oncology.