We’re looking for a results-driven Member recruitment, retention & service Programs Director to actively seek out and engage members and prospects. You will formulate realistic benefits bundles for members based on size and needs to demonstrate a compelling ROI for their dues investment. Manage membership activities, member service programs and Member Services manager.
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their growing needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through various communication channels.
Expedite and resolve customer problems/complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through customer feedback
Manage the development and production of products and services created for members.
Manage the Association’s affinity programs.
Assist in the content development of ASSOCIATION product/service catalogs and other promotional efforts.
Recommend and develop new member programs and services.
Negotiate arrangements for adding member programs created by other organizations.
Serve as liaison to the Association Education Alliance.
Proven work experience in membership recruitment & retention
Excellent knowledge of MS Office
Familiarity with BRM and CRM practices along with ability to build productive professional business relationships
Highly motivated and target driven individual
Excellent selling, communication and negotiation skills
Prioritizing, time management and organizational skills
Ability to create and deliver presentations tailored to the audience needs
Relationship management skills and openness to feedback
BS/BA degree or equivalent
Additional Salary Information: Salary based on experience. Benefits include retirement program, paid time off, medical, dental and vision insurance.
Interested candidates should MUST include a résumé and cover letter with salary requirements and/or salary history indicated in the cover letter. Applications without the required skills and experience will not be considered.
Internal Number: 006
Founded in 1945 as the National Welding Supply Association (NWSA), the Gases and Welding Distributors Association (GAWDA) has represented the distributors and manufacturers of welding supplies and materials for over 70 years. The association was formed to facilitate the industry’s supply chain and to promote the value of distribution. Interestingly, even at the inception of NWSA, the welding supply industry hinged, in large part, on the distribution of industrial gases. Many NWSA members grew the gases side of their businesses and began to incorporate medical and food grade gases into their product offerings. In 2002, to more accurately reflect the changing industry and membership, the National Welding Supply Association changed its name to the “Gases and Welding Distributors Association” at the opening Business Session of the 58th Annual Convention.