Administrative, Clerical, Support, Customer Service and Support, Real Estate
2 Year Degree
Under the supervision of the Manager of Member Care, the Front Office Coordinator oversees the execution of and administers the core services of the Association as it relates to Member Care.
Essential Duties and Responsibilities: These essential duties and responsibilities are not intended to be and should not be construed, as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties or to assign other duties as necessary.
Oversees all aspects of and serves as primary contact on all matters related to the member recruitment and retention process including:
Assist all members and students at the front desk in an accurate and professional manner;
Answer incoming calls as appropriate and in a timely manner with professionalism;
Ensure accurate batch creating and maintenance and process member and student membership and course registration payments and ensure accurate accounting and reconciliation of funds received;
Responsible for assignment of Sentrilock boxes and Sentrilock card along with appropriate member training of such;
Oversee follow-up on returned mail;
Oversee conference room scheduling process;
Other duties as assigned and/or required.
Responsible for scheduling of testing and proctoring of exams;
Responsible for printing and reprinting of transcripts;
Responsible for registering students for classes as well as check-in for classes;
Ensuring all grades are entered timely and accurately.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Associate’s degree from an accredited institution in Business, Hospitality, Industrial Relations, Non-Profit Management or related discipline. A minimum five (2) years professional experience in the same required.
Language Ability: Ability to read and interpret documents such as industry briefings, contracts, letters of agreement, and procedures manuals. Ability to write in-depth reports and correspondence. Ability to speak effectively before groups of members or employees of the organization.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and analyze them.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with complex problems involving several variables. Ability to think creatively and speak thoughtfully under pressure.
Computer Skills: Functional knowledge of word processing software such as Microsoft Word, spreadsheet software such as Microsoft Excel, calendaring software such as Microsoft Outlook, and database software such as Access required. Functional knowledge of planning software preferred. Functional knowledge of Rapatonni preferred.
Leadership Skills: Although the list of a leader’s desirable qualities is virtually endless, the following leadership characteristics are expected of an employee to successfully perform their job: loyalty, integrity, enthusiasm, flexibility, knowledge, and communication.
About Chicago Association of REALTORS
THE VOICE FOR REAL ESTATE IN CHICAGOThe Chicago Association of REALTORS® provides advocacy, professional development and resources that are designed to enhance business success, service to clients and engagement in communities, for a diverse community of real estate professionals.