Provides professional customer service to INTA members, nonmembers, and staff. The Associate, Member Operations is the initial point of contact for all member and staff inquiries via a ticketing system, telephone inquiries, reservation services, etc. They actively monitor inquires through to completion, ensuring proper response time and the highest level of customer service. They will follow and support INTA’s policies and processes related to meetings and membership in order to deliver member satisfaction.

DUTIES AND RESPONSIBILITIES:

 Supports all necessary service assistance for activities including, but not limited to:

• Event registration management
• Attendance and maintenance
• Membership renewal, retention and recruitment
• Inquiry and telephone management
• Payments, invoices, billing and reconciliations
• Association Management Software (AMS) Expertise
• Data integrity and audits
• Reporting and analytics

• Reviews INTAWeb reports for accuracy and consistency
• May serves as a staff liaison to a Committee(s) and their relevant project teams
• Performs such other duties as designated by the Director, Membership and Manager, Member Operations.

PERFORMANCE STANDARDS:

• Successfully manages and advances multiple projects

• Effectively communicates and responds in a timely manner to all inquiries made by members, prospective members, vendors and INTA staff

• Develops and oversees detailed timelines to ensure work productivity and efficiency
• Controls expenses on assigned projects to stay within budget

• Maintains composure and focus while troubleshooting and solving issues

• Is thorough and detail-oriented, with excellent follow-up and proofreading skills

 All applicants must include a cover letter with their salary requirements, resumes without salary requirements will not be considered. Cover letters and Resumes must be sent to jobapplicant@inta.org and must use Associate Member Operations in the subject line.