ALA is seeking a highly skilled and innovative community engagement manager. We seek a candidate who will create clear, welcoming pathways for members to engage with and contribute to the work of the association. The ideal candidate will
Reporting to the newly promoted ALA Associate Executive Director, ALA Offices and Member Relations, the community engagement manager will be responsible for:
Creating and managing vibrant online communities for ALA members by posting content that connects members, and facilitates networking and engagement
Encouraging ALA members to complete their online community profiles to connect them to people, networks, groups and products of interest
Promoting member participation in ALA’s online communities via print, online, email, and social media
Working in conjunction with the ALA Community Engagement Specialist, create automation and personalization rules for ALA’s online communities
Through personalization, encourage ALA members to join ALA divisions and round tables within their communities of interest
Identifying non-ALA members participating in the online communities and communicate the benefits of ALA membership
Working collaboratively with other ALA membership marketers, coordinate and standardize services, marketing, onboarding and other messaging
This is an opportunity to work in a fast-paced environment that is mission-driven and empowers staff to creatively carry out responsibilities. Starting salary range is negotiable from the mid-50s based on experience and qualifications. ALA has an excellent benefit package that includes medical, dental, generous paid vacation and a retirement annuity.
The American Library Association is an equal opportunity employer: Minority/Female/Disability/Veteran.
Bachelor’s degree in communications or related field or equivalent experience in community engagement is required. Background in library and information science, nonprofit, and/or associations is a plus.
Minimum of 5 years relevant experience in community engagement with demonstrated success. Association experience preferred.
Demonstrated expertise in managing online communities. Experience with Higher Logic a plus.
Strong project management, collaborative, analytical, and organizational skills.
Exceptional oral and written communication skills, attention to detail, and visual creativity.
Must be a self-starter, innovator, and problem-solver.
Ability to work well under pressure, to meet deadlines while making sound decisions, and to accommodate shifting priorities.
Ability to establish and maintain effective, collaborative working relationships with other staff and member leaders. Must also be able to work independently.
Aptitude for providing excellent customer service to co-workers, members, and external customers.
Daily usage of MS Office applications, member engagement platform, association management systems (e.g., iMIS or similar), email marketing services (e.g. Informz or similar), data dashboards, and data infographics/visualizations
Internal Number: 18-0004
About American Library Association - Chicago, IL
The American Library Association (ALA) is the oldest and largest library association in the world.Founded in 1876, our mission is to share our vision of the importance of libraries, literacy and free access to information.ALA offers professional services and publications to members and nonmembers, including online news stories from American Libraries and analysis of crucial issues from our Washington Office. Our main office is located in the heart of Chicago's Gold Coast, right off of Michigan Ave, with satellite offices in Washington, DC, Connecticut, and Pennsylvania.