The Analyst, Physician Services, is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. This position handles a variety of different tasks, many of which will vary on a day-to-day basis, and serves as a key point-of-contact for inter- and extra-departmental activities, relying on own judgment to effectively advance departmental goals and strategic initiatives. The Analyst will be responsible for continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst also will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.
This position provides administrative, project management, strategic planning and other needed support for the Physician Services Department; supports and participates in development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA; completes intake documentation for member issues and requests; serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters; maintains tracking logs and records to ensure all issues are addressed in a timely, accurate and comprehensive manner; and provides summaries and reports on open and closed issues to Physician Services leadership team as requested.
The Analyst also assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities, including handling scheduling, coordinating logistics, providing technical support and working closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed. As needed, the Analyst attends meetings and events with members and other stakeholders; and reports out on meeting activities, outcomes and findings to Physician Services’ leadership team.
Additionally, the Analyst performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g., MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information and develops summaries and briefings for use by the Payor Relations and Practice Management teams; develops and/or advises on the development of communications materials (e.g., issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters; partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues; and handles and maintains highly confidential, proprietary and/or sensitive information.
Education: Bachelor’s degree required in a relevant field (e.g., public policy, healthcare administration, communications, business). Advanced degree in a relevant field (e.g., MHA, MPP, MPA, MPH, MBA) preferred.
Experience: Minimum of one year of post-graduate experience in a health insurance company, medical practice or hospital/health system. Previous experience with professional and/or membership associations preferred.
Special Skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications.
Communications: Strong interest in health policy, payor relations, practice management and/or the business of medicine. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks. Aptitude for disseminating and explaining complex information in a clear, concise, and accurate manner in all forms of written and oral communication. Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.
Travel: This is primarily an office-based position. The ability to work and travel may be required (estimate 15% effort). This position requires occasional work on weekends and evenings.
Physical demands: The ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.
Additional Salary Information: Commensurate upon experience
Internal Number: 1000
About American Osteopathic Association
Serving as the professional family for more than 129,000 osteopathic physicians (DOs) and osteopathic medical students, the American Osteopathic Association (AOA) promotes public health and encourages scientific research. In addition to serving as the primary certifying body for DOs, the AOA is the accrediting agency for all osteopathic medical schools.
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