Administrative, Clerical, Support, Customer Service and Support, Membership
4 Year Degree
Fast paced, growing trade association seeks energetic and personable individual with strong organizational & communication (written & oral) skills; proficient in MS Office; proficient in data entry; comfortable with making and answering phone calls; strong attention to detail; able to multi-task with ease. Association and database experience a plus, but not required.
Assist with all aspects of the membership database, encompassing 15,000+ member and prospective member records, as well as the conversion of customized reports to Microsoft Office programs
Process all new membership applications
Send membership renewals, thank-you letters, and certificates.
Compile and mail all membership kits, first and final welcome kits
Assist in regular mailings including termination and past due notices
Maintain, file, and ensure PCI compliance on all membership files and advertising contracts
Responsible for all data entry of new prospective members including mailings, prospect lists, expos and other data sources. Regularly canvas publications, lists and web sites for new member franchisor, franchisee and supplier prospects
Respond to membership retention and recruitment calls via written correspondence, telephone and e-mail.
Field incoming calls and provide introductory information on advertising products/rates. Prepare and send media kits as necessary
Prepare and send advertising invoices with tear sheets and make collections calls as necessary
Assist with adding content to blogs
Review and proof all listings in the membership directory
Assist on front desk and phones, as needed
Assist all departments, as needed, with special projects
All other duties as assigned by the EVP, Development, VP, Advertising and the Advertising and Member Services Manager
Please send resume, cover letter & salary history to: International Franchise Association, 1900 K Street, N.W., Suite 700, Washington, DC 20006 or firstname.lastname@example.org. No phone calls please.
Strong organizational & communication (written & oral) skills; proficient in MS Office; proficient in data entry; comfortable with making and answering phone calls; strong attention to detail; able to multi-task with ease. Association and database experience a plus, but not required.
About International Franchise Association
The International Franchise Association, founded in 1960 represents more than 30,000 members worldwide including names such as McDonalds, Burger King, Dominos Pizza, Holiday Inn, Midas and The UPS Store. With a staff of more than 40, we offer an exciting work environment with a full range of benefits for individuals interested in growing within an association that is all about small business and opportunity.